Terms and Conditions of purchases from Watson Enterprises

By placing an order at or accepting a delivery from watscomputerparts.com, you (“Customer”) understand and agree to be bound by the terms and conditions listed below. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. These terms and conditions are subject to change or revision at any time, without prior notice.

Privacy Policy
All funds for merchandise are collected through PayPal.   Please see the Paypal Privacy statement for details for more information about how Paypal uses this information.

Watscomputerparts.com collects information about our customers to enable us to process orders, improve our site, and provide better services. For your protection, we do not sell, rent, or trade your information to anyone. We reserve the right to contact you with periodic email offers, which you can unsubscribe from at any time. We offer an unsubscribe link in all promotional emails we send, and honor all unsubscribe requests initiated from within such emails.

Payment
By placing an order with us, you agree to the total dollar amount of the sale, and authorize Watscomputerparts.com to collect payment via the payment method specified.

We accept payment online with Visa, MasterCard, American Express, or Discover cards issued in the United States of America, Canada, or Puerto Rico. Cards issued elsewhere are not accepted.   Telephone orders for purchase or inquiry for unlisted items can be made by calling our local and toll free numbers between 9am and 6pm Eastern Time, Monday through Friday.   Our support page is available for telephone and email responses.   If you are unable to reach us by phone, please leave a message on the voice recorder and you will receive a call back within 24 hours.  

Prior to charging your order, we will attempt to authorize your card for the specified dollar amount of your order. If your card is declined, your order will be cancelled. If your card is declined, you may place a new order with an alternate payment method, or you can correct the reason for failure with your card issuer. Credit card authorizations are immediate and can be reversed by email or by phone request.  

Credit Verification
By placing an order with us, you warrant that you are an authorized user of any credit card, debit card.   It is your responsibility to provide the correct billing address on file with your card issuer.     Failure to do so may delay your order.

Watscomputerparts.com reserves the right to contact the issuing bank and/or the billing or shipping party to obtain valid billing information or to verify the legitimacy of your order. Orders failing to pass our credit verification process will be cancelled at our discretion. Individuals or organizations that attempt to place a fraudulent order with us may face legal action.

Tax
By law, we are required to charge 7 percent. These are Georgia and local taxes.  

If you have a current sales tax license, you may supply us with a copy of your license to have your tax waived. If you supply us with a sales tax license, it is your responsibility to fax a new copy once your old license expires.

Shipping and Delivery
We ship all orders through Federal Express. Once shipped, your package(s) will be subject to Federal Express’s terms and conditions.   Orders placed before 5pm Eastern Time (the shipping cutoff) are normally shipped the within 3 business days, subject to product availability and credit verification.   Shipping charges are based on weight and destination.   Free shipping is available via Federal Express Ground when specified on the home page. At an additional charge, expedited shipping options are also available. Federal Express does not deliver or transport packages on Saturdays, Sundays, or Holidays.

Federal Express will not deliver packages to PO Boxes or APO/FPO addresses. It is your responsibility to provide a valid, complete, physical shipping address for delivery. We encourage you to use the same billing and shipping address for your order. Using an alternate shipping address is acceptable, subject to credit verification. Orders with incorrect or incomplete shipping addresses are subject to a minimum $10.00 rerouting/reshipping fee, at our discretion. Any package that is refused or returned to us as undeliverable will be subject to a minimum $10.00 refusal/delivery failure fee and recovery of shipping fees.

Depending on the value, destination, and/or weight of your package, we may send your package with an adult signature required upon delivery (minimum age: 21). Federal Express will not deliver a package with this requirement without obtaining a valid signature.

If your shipment is delayed for an excessive length of time, or if Federal Express has delivered the package but you have not taken possession of it, we will initiate a tracer investigation with Federal Express upon your request. This process takes 1-9 business days. You agree that Federal Express’s findings will determine the options we offer you upon completion of the tracer.

Non-USA Orders
We only process international orders that exceed $1,000.00 USD, which must be paid for via bank-to-bank wire transfer prior to shipment. Please contact us at clay@watscomputerparts.com for details. International customers assume all responsibilities for shipping costs, including but not limited to import taxes, customs, duties, and value-added taxes. These costs will be disclosed to you by Federal Express prior to delivery. Depending on current laws, embargoes, or restrictions, certain countries may not be eligible to receive shipments originating in the United States.

Order Cancellation
You may contact us to cancel an order before our shipping cutoff of the day it is scheduled to ship. If you contact us after this time and your order has already been shipped, it will be subject to our return policy.

Returns
We accept returns subject to the following conditions:

a. Product condition: The item must be returned to us unopened, in its original packaging and condition, and with all supplemental materials.   Return requests for items that have been opened, altered, damaged, used, and/or installed are handled on a case-by-case basis and may be refused at our sole discretion.

b. Time limits: We will only accept returns within 30 days of your original invoice date.

c. RMA number: We will only accept returns with return merchandise authorization number (RMA number). Call or email us to obtain an RMA number. We reserve the right to refuse issuance of an RMA number if your return request fails to meet the necessary conditions detailed in this section.

d. Return form: We will only accept any returns that contain a signed copy of our return form, Please email or call for this form.   It will be faxed or emailed to you.   Provide return email and/or fax number.

e. Shipping: Shipping fees are not refundable. It is your responsibility to ship your return to us. For your protection, we suggest using a reputable carrier, and selecting tracking, delivery confirmation, and insurance options. We are not responsible for packages lost en route to us. Watscomputerparts.com will not pay for return shipping except at our sole discretion.

  Defective Items:
  Hardware is considered defective if it fails to operate within manufacturer specifications. In some cases defective “Retail Box” hardware is the responsibility of the manufacturer. Defective hardware will be handled by Watscomputerparts.com on a case-by-case basis.

Any customer reporting a defective item will be subject to a minimum $55.00 testing fee if the item is found to be in working order by our technicians.

You have 30 days following receipt of a replacement item to ship the original item back to Watscomputerparts.com. After these 30 days has passed, your card will be charged for the value of the replacement item.

Product Availability
We do not offer real-time inventory updates on our website. In the event that you place an order for a backordered item or items, we will send you an email with an estimated shipment date. We reserve the right to update our estimated shipping date at any time. Since Paypal will automatically charge your credit card at time of transaction, Watscomputerparts.com offers refunds on items that it cannot get in a reasonable amount of time.

Depending on stock, backordered or discontinued items may be switched to an item of equal or greater functionality. You will be informed of the potential for this switch in the product description of the item.

Typographical and Photographical Errors
We reserve the right to cancel or refuse any orders placed for a product which contains a typographical or pricing error. Photographs and images are provided for illustrative purposes only, and do not necessarily indicate the actual appearance of the product.

Product Types
By placing an order with us, you indicate that you have read and understand our “Product Types” popup, which is available from any product page. You also indicate that you understand and accept any limitations of the particular product type(s) you are purchasing.

Technical Support
Watscomputerparts.com offers technical support. Email your responses or call us

System Requirements
Read the description of the pop windows to make sure you are ordering the correct item(s).

Coupons and rebates
We do not honor or guarantee any rebates or coupons offered by the manufacturer.

Price Matching
Watson Enterprises does not offer price matching services of any kind.

Limitation of Liability
In no event shall we be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.